F&B Ambassador II|Zeta -F&B (AJBR)

Role Overview

F&B Ambassador II at Emaar, supporting Food & Beverage operations to deliver exceptional dining experiences.

Role Purpose

Ensure exceptional dining experiences by representing the brand throughout the guest journey, delivering flawless service, and transforming each guest into a loyal advocate for our restaurants.

Key Responsibilities

Service Delivery

• Conduct all operational tasks in F&B Service while upholding service standards and procedures.
• Delight guests from welcome until farewell to create happy, loyal fans of our restaurants.
• Go the extra mile in service delivery where possible.

Guest Experience & Recovery

• Prevent complaints through proactive, attentive service.
• Ensure adequate service recovery where needed.

Qualifications & Experience

• Minimum of high school diploma required.
• College degree in Hotel Management or a related field is preferred.
• Minimum of one year of experience in a similar position in a 5-star hospitality company.

Skills & Competencies

• Genuine service personality with high emotional intelligence (EQ).