Job description
Role Overview
Fashion Consultant at Tory Burch, Galleries Lafayette with Chalhoub Group, based in the Middle East.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, plus luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online channels, and mobile apps across seven countries. Chalhoub Group employs 14,000 skilled professionals and is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Workยฎ. The Group operates "The Greenhouse", an innovation hub and incubator for start-ups and small businesses. Chalhoub Group is committed to sustainability, is a member of the United Nations Global Compact Community, and is a signatory of the Women's Empowerment Principles.
Role Purpose
As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and key customer and people initiatives in-store.
Key Responsibilities
Sales & Performance
- Drive sell-throughs within the store.
- Achieve individual and collective sales targets.
- Demonstrate extremely strong selling experience with a track record of high sales.
Customer Data & Insights
- Collect data on customer behaviour, top sellers, and slow movers as key input for business reviews.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Provide pre-buying feedback on products.
- Provide input on what is working well and what is not working well within the store.
Customer Relationship Management
- Drive client relationships within an omni-channel approach.
- Support in-store CX initiatives.
- Promote loyalty program (MUSE) and stay up-to-date with app offerings.
Operational Standards
- Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
- Ensure click and collect services are conducted within Service-Level Agreements (SLAs).
Marketing & Brand Engagement
- Support in-store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
People & Culture
- Drive eNPS through people experience initiatives and culture.
Qualifications & Experience
- Strong English communication skills.
- Prior experience with conversion and KPIs.
- Extremely strong selling experience with a track record of high sales.
Skills & Competencies
- Team player.
- Open to the following languages: Hindi, Urdu, Russian, French, Spanish.
Additional Information
Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.