Fashion Consultant, The Deal - Dubai Outlet Mall (Part-Time) (Emiratisation)

Role Overview

Fashion Consultant, Part-Time position at The Deal, Dubai Outlet Mall, Chalhoub Group. This role is part of the Emiratisation initiative.

Company Overview

Chalhoub Group is a luxury retail operator that has served the Middle East for over seven decades. The Group curates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East, with presence in LATAM, and employs over 16,000 professionals. The Group has earned Great Place to Work® certification in several markets and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and committed to reaching Net Zero by 2040.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience. You will support the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Relationships

• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Ensure click and collect are conducted within SLAs (Service-Level Agreement).
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers for business review input.
• Provide pre-buying feedback on products.
• Provide input on what is working well and what is not working well within the store.

Customer Data & Marketing

• Ensure customer data is properly captured in adherence to marketing team requirements.
• Keep abreast of all brand social media activities and campaigns.
• Support with in-store marketing events and activations.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).

People & Culture

• Drive eNPS through people experience initiatives and culture.

Skills & Competencies

• Strong English communication skills.

Additional Information

• Contract type: Part-Time; Emiratisation opportunity.
• Competitive benefits package includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within the role or through internal mobility available.