Job description
Role Overview
Fashion Consultant at Michael Kors, Chalhoub Group. This is an in-store retail position focused on delivering exceptional customer experiences and achieving sales targets while supporting key business initiatives.
Company Overview
Chalhoub Group has operated for over seven decades as a partner and creator of luxury experiences in the Middle East. The Group curates a portfolio of over 10 owned brands and manages distribution and marketing for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across omnichannel channels. The Group employs over 16,000 talented professionals across eight countries in the Middle East, with presence in LATAM. Chalhoub Group has earned Great Place to Workยฎ certification in several markets, is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Performance
- Achieve individual and collective sales targets.
- Drive sell-throughs within the store.
- Collect data on customer behaviour, top sellers, and slow movers as key input for business reviews.
- Provide pre-buying feedback on products.
Customer Relationships & Experience
- Drive client relationships within an omni-channel approach.
- Support in-store CX initiatives.
- Provide input on what is working well and what is not working well within the store.
Marketing & Loyalty Programs
- Promote the loyalty program (MUSE) and stay up-to-date with app offerings.
- Keep abreast of all brand social media activities and campaigns.
- Support with in-store marketing events and activations.
- Ensure customer data is properly captured in adherence to marketing team requirements.
Operations & Compliance
- Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
- Ensure click and collect are conducted within Service-Level Agreements (SLAs).
People & Culture
- Drive eNPS through people experience initiatives and culture.
Qualifications & Experience
- Strong English communication skills.
Additional Information
Chalhoub Group offers learning and development opportunities, exposure to different assignments within your role, and internal mobility. The Group provides a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group is committed to inclusion and diversity, welcoming all applicants and ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.