Job description
Role Overview
Fashion Consultant at Lacoste, Chalhoub Group, Dubai.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories, plus luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries with 14,000 skilled and talented professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Workยฎ. The Group has established "The Greenhouse," an innovation hub, incubator space, and accelerator for start-ups and small businesses. The Group is committed to sustainability as a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
Role Purpose
As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Performance
- Drive sell-throughs within the store.
- Achieve individual and collective sales targets.
- Collect data on customer behaviour, top sellers, and slow movers for business reviews.
Customer Relationship Management
- Drive client relationships within an omni-channel approach.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up-to-date with app offerings.
- Ensure click and collect are conducted within SLAs (Service-level agreement).
Customer Experience
- Deliver exceptional guest experience.
- Support in-store CX initiatives.
- Provide input on what is working well and what is not working well within the store.
Visual Merchandising & Compliance
- Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
Marketing & Engagement
- Support with in-store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
Product & Feedback
- Provide pre-buying feedback on products.
People Experience
- Drive eNPS through people experience initiatives and culture.
Qualifications & Experience
- Strong English communication skills.
- Arabic language skills are a plus.
Additional Information
- Health care coverage.
- Child education contribution.
- Remote and flexible working policies.
- Exclusive employee discounts.
- Learning and development opportunities.
- Exposure to different assignments within role or through internal mobility.
- Diverse career paths available.