Fashion Consultant, GUESS - Mirdif City Centre (PT) (Emiratisation)

Role Overview

Fashion Consultant at Chalhoub Group, GUESS, Mirdif City Centre, Dubai. This is a part-time position under the Emiratisation programme.

Company Overview

Chalhoub Group is a luxury retail and distribution company operating across the Middle East for over six decades. The Group manages a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, with recent expansion into luxury watches, jewellery, and eyewear. It operates over 750 experiential retail stores globally alongside online and mobile app channels. The Group employs 14,000 professionals across seven countries and is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse", an innovation hub and accelerator for start-ups and small businesses, and is committed to sustainability as a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will deliver exceptional guest experience while achieving individual and collective sales targets. You will support the implementation of CRM, CX, and other customer and people initiatives in-store, acting as a key contributor to the omni-channel retail strategy.

Key Responsibilities

Sales & Performance

• Achieve individual and collective sales targets consistently
• Drive sell-throughs within the store
• Collect data on customer behaviour, top sellers, and slow movers for business reviews
• Provide pre-buying feedback on products

Customer Experience & Omni-Channel

• Drive client relationships within an omni-channel approach
• Support in-store CX initiatives
• Ensure click and collect are conducted within Service-Level Agreement (SLA) timelines
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote the loyalty program (MUSE) and stay up-to-date with app offerings

Marketing & Brand Activation

• Support in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Ensure adherence to VM (Visual Merchandising) guidelines and Standard Operating Procedures (SOPs)

People & Culture

• Drive eNPS (Employee Net Promoter Score) through people experience initiatives and culture
• Provide input on what is working well and what is not working well within the store

Skills & Competencies

• Strong English communication skills

Additional Information

• Contract type: Part-time
• Emiratisation opportunity
• Health care benefits
• Child education contribution
• Remote and flexible working policies
• Exclusive employee discounts
• Learning and development opportunities
• Internal mobility and exposure to different assignments within role