Job description
Role Overview
Fashion Consultant at Chalhoub Group, Athleta, Palm Jumeirah Mall.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories, plus expertise in luxury watches, jewellery, and eyewear. The Group serves customers through over 750 experiential retail stores, online channels, and mobile apps. Chalhoub Group employs 14,000 skilled professionals across seven countries and is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Workยฎ. The Group maintains an innovation hub called "The Greenhouse" and is committed to sustainability as a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
Role Purpose
As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Performance
- Achieve individual and collective sales targets.
- Drive sell-throughs within the store.
- Collect data on customer behaviour, top sellers, and slow movers to inform business reviews.
Customer Relationship Management
- Drive client relationships within an omni-channel approach.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up-to-date with app offerings.
- Support click and collect operations within Service-level Agreement (SLA) requirements.
Customer Experience
- Deliver exceptional guest experience.
- Support in-store CX initiatives.
- Drive eNPS through people experience initiatives and culture.
- Provide input on what is working well and what is not working well within the store.
Merchandising & Compliance
- Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
Marketing & Brand Engagement
- Support in-store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Provide pre-buying feedback on products.
Skills & Competencies
- Strong English communication skills.
Additional Information
Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. The Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.