Facilitator-Centre of Excellence

Role Overview

Facilitator - Centre of Excellence at Transguard Group, Dubai. The role is part of the Onboarding team and focuses on delivering engaging learning experiences and assessing employee competency levels to support workforce development across the organisation.

Role Purpose

Deliver engaging learning experiences and assess employee competency levels to support workforce development. Facilitate training programs, promote knowledge retention through interactive learning methodologies, and manage English language proficiency assessments to ensure employees meet required communication standards. Ensure integrity, confidentiality, and compliance of all assessment and testing processes across the business.

Key Responsibilities

Training Delivery

• Facilitate training sessions which meet course aims and objectives by maintaining classroom control and creating an effective learning environment.
• Deliver training in line with the Learning Plan and recommendations of the Learning Needs Analysis results.
• Facilitate information using a variety of instructional techniques and formats such as role plays, simulations, team exercises, group discussions, videos and presentations.
• Prepare for, conduct, and assess the learning programme as per the defined learning plan, session plan and Centre of Excellence processes and procedures.
• Create and develop practical activities, visual material and learning aids.

Learning Environment & Facilities

• Assist with maintaining classrooms to ensure a clean, safe and conducive learning environment.
• Ensure that the learning and development methods meet with and integrate with organisational requirements for quality, health and safety, legal stipulations, environmental policies and general duty of care.

Assessment & Compliance

• Manage English language proficiency assessments to ensure employees meet required communication standards.
• Update attendance, assessment and evaluation records at the end of each session onto TR360.
• Ensure strict adherence to the confidentiality of test papers.
• Ensure strict compliance of agents, internal stakeholders and candidates with respect to assessment papers.

Program Evaluation & Development

• Monitor, record, and evaluate learning and development activities and program effectiveness, success and return on investment (ROI) periodically.
• Document suggestions for amendments and improvements to ensure course material is current and relevant.
• Provide assessment of course material and resources and report findings to the Centre of Excellence Specialists or Manager to ensure modifications and development are in accordance with requirements.
• Assist in the Learning Needs Analysis (LNA) as subject matter expert (SME).
• Assist with the creation of the Centre of Excellence course prospectus and manual.

Knowledge & Professional Development

• Promote a learning environment within the team.
• Encourage professional development and knowledge sharing to stay ahead of industry trends and maintain a competitive edge.
• Suggest improvements to training programs, making them more marketable and appealing to a wider audience.

Qualifications & Experience

• Graduate with 1–2 years of experience in an Learning & Development or training department.
• Transguard EPT level 4 to 5.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Ability to engage and influence stakeholders at all levels.