Executive

Role Overview

Executive at Al Ghurair. This role supports and coordinates the day-to-day delivery of soft and hard facilities management services, ensuring smooth operations, quality service delivery, safety, statutory compliance, and customer satisfaction.

Role Purpose

To support and coordinate the day-to-day delivery of soft and hard facilities management services, ensuring smooth operations, quality service delivery, safety, statutory compliance, and customer satisfaction.

Key Responsibilities

Operations & Maintenance Coordination

• Coordinate daily operations of MEP, HVAC, electrical, plumbing, civil, fire and life-safety and other building services.
• Monitor preventive and corrective maintenance activities.
• Follow up on breakdowns and ensure timely resolution of maintenance complaints.
• Coordinate with technicians, supervisors and specialist contractors.
• Monitor maintenance schedules and ensure completion within agreed timelines.
• Maintain equipment, maintenance and service records.
• Monitor CAFM/work-order requests and ensure proper closure.
• Track pending work orders and ensure timely closure.

Soft Services Management

• Coordinate cleaning, housekeeping, waste management, pest control, landscaping, security and other soft services.
• Monitor manpower deployment, attendance, uniforms and grooming standards.
• Conduct routine site inspections and ensure cleanliness and service standards are maintained.
• Monitor consumption and availability of cleaning materials, chemicals and other consumables.

Compliance & Safety

• Assist with statutory inspections, testing and compliance requirements.
• Ensure compliance with company HSE policies and site safety procedures.
• Conduct routine safety and service inspections.
• Ensure appropriate PPE and safe working practices are followed.
• Report incidents, hazards and unsafe conditions promptly.
• Support emergency response and evacuation procedures.

Contractor & Vendor Management

• Ensure contractors deliver services according to agreed SLAs and KPIs.
• Coordinate with vendors and contractors for scheduled and corrective works.
• Monitor contractor performance and service quality.
• Verify work completion and service reports.
• Assist with quotation comparisons, purchase requests and invoice verification.

Customer Service & Complaints

• Follow up on customer complaints and ensure corrective actions are completed.

Reporting & Documentation

• Prepare daily, weekly and monthly operational reports.
• Maintain service records, checklists, inspection reports and maintenance documentation.

Administrative Support

• Assist the Facilities Manager/Senior Executive with operational and administrative tasks.

Qualifications & Experience

• Diploma or Bachelor's degree in Facilities Management, Engineering, Building Services, Hospitality or a related field.
• 2–5 years of experience in facilities management or a similar operational role.
• Experience in both soft and hard FM services is preferred.

Skills & Competencies

• Basic knowledge of MEP systems, cleaning operations, HSE and contractor management.