Executive - Retail Sales

Role Overview

Executive - Retail Sales at Al Ghurair, responsible for driving vehicle sales and delivering exceptional customer experiences throughout the sales process.

Role Purpose

To facilitate the sale of new vehicles on behalf of the brand while ensuring seamless customer transactions, compliance with all company and legal requirements, and maximization of sale profitability.

Key Responsibilities

Strategic Sales

• Fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in the dealer management system, demonstrating proactive follow up.
• Ensure the customer transaction is seamless, meeting customer expectations of experience in a timely manner.
• Understand key performance indicators as given by the line manager.
• Support the line manager to maximize the profitability of each sale.

Administration & Compliance

• Responsibly follow the documented sales process, complying with company and legal requirements.
• Support the customer in understanding the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain sales operations to desired standards in display and presentation.
• Adhere to all HSSE standards.
• Comply with security processes for all monies and vehicle assets.

Operational Execution

• Follow the direction of the line manager during the sales process.
• Follow guidelines and processes ensuring cleared funds of cash or finance prior to vehicle release and trade-in facility.
• Follow guidelines of vehicle registration in line with each Emirate's requirements.
• Represent and deliver professional customer experience at all times.
• Accurately record each customer lead and enquiry.
• Manage the dealer management system with timely follow up and commentary.

Qualifications & Experience

• Exceptional customer service skills with 3-5 years of experience in car sales.
• Negotiating skills with finance and trade-in.
• Problem solving and handling complex situations.
• Hands-on work ethic.

Skills & Competencies

• Sales process expertise.
• Customer-facing communication.
• Cultural awareness.
• Product knowledge.
• Dealer management system proficiency.