Executive - Retail Sales

Role Overview

Executive - Retail Sales at Al Ghurair, responsible for driving vehicle sales and managing customer relationships throughout the sales process.

Role Purpose

To facilitate the sale of new vehicles on behalf of the brand while ensuring seamless customer transactions, maintaining operational compliance, and supporting profitability targets through effective customer relationship management and adherence to company processes.

Key Responsibilities

Strategic Customer Relationship

• Facilitate the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in the dealer management system, demonstrating proactive follow-up.
• Ensure the customer transaction is seamless, meeting customer expectations within a timely manner.
• Demonstrate understanding of key performance indicators provided by the line manager.
• Support the line manager to maximize the profitability of each sale.

Administration

• Follow the documented sales process responsibly, complying with company and legal requirements.
• Support the customer in understanding the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Operational

• Follow the direction of the line manager during the sales process.
• Follow guidelines and process ensuring cleared funds of cash or finance prior to vehicle release and trade-in facility.
• Follow guidelines of vehicle registration in line with each Emirate's requirements.
• Represent and deliver professional customer experience at all times.

Product and Process Improvement

• Accurately record each customer lead and enquiry.
• Manage the dealer management system with timely follow-up and commentary.
• Comply with security processes for all monies and vehicle assets.