Enterprise Customer Project Senior Specialist

Role Overview

Enterprise Customer Project Senior Specialist at Elate, responsible for coordinating and delivering medium-sized projects for Enterprise Customer solutions in a telecommunications environment.

Role Purpose

Enable and support end-to-end responsibility for Enterprise Customers' solutions delivery across Fixed/Mobile and Managed Services, managing timelines, milestones, KPIs, and SLAs. Act as single point of contact between Enterprise Customers and internal teams during the Build phase, from contract signature to customer acceptance.

Key Responsibilities

Project Coordination & Delivery

• Coordinate delivery activities for Enterprise Customer solutions covering Fixed/Mobile and Managed Services.
• Organize all stages of the project cycle for Enterprise Customers within agreed time, quality and budget parameters.
• Deliver projects within defined financial, time and quality targets.
• Achieve 100% performance on all project milestones and KPIs (Time, Quality and Budget).

Risk & Issue Management

• Facilitate identification and mitigation of risks, issues and dependencies for each project.
• Ensure all ongoing deliverables proceed to completion.

Stakeholder Management & Communication

• Act as single point of contact between Enterprise Customers and various internal teams during the Build phase.
• Conduct regular status update meetings with line manager to ensure all ongoing deliveries are on track and support requirements are met.

Documentation & Quality Assurance

• Maintain and update a database of project-related documents.
• Ensure quality acceptance by customer of all deliverables up to and including first bill check.

General Duties

• Perform any additional project, task or activities assigned or delegated by the line manager.

Qualifications & Experience

• Bachelor's degree in computer science, engineering, IT or equivalent.
• Minimum 6 years of relevant project management experience in a telecommunications or IT environment.
• Expertise in project management tools.
• Experience in Enterprise Markets and Customers.
• PRINCE2 or PMP/PMI certification, or any relevant project management certification (advantage).

Skills & Competencies

• Project management methodology and tools.
• Financial management and budget control.
• Stakeholder communication and relationship management.
• Risk and issue identification and mitigation.
• Quality assurance and acceptance processes.

Additional Information

• Revenue realization through timely project implementation.