Engineering Manager - Enterprise Solutions & Delivery

Role Overview

Engineering Manager - Enterprise Solutions & Delivery at Salla. This is a hands-on leadership role managing the Enterprise Solutions team, which serves Class A and Premium merchants through the design, build, and delivery of custom enterprise-grade services.

Role Purpose

Own the delivery of premium technical services and the technical execution of enterprise merchant onboarding, helping the largest partners achieve rapid time-to-value through a seamless "White Glove" technical experience. Act as the bridge between technical delivery and high-level client management.

Key Responsibilities

Team Leadership & Delivery Management

• Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals and providing regular feedback.
• Build a high-performing delivery culture.
• Coordinate on-demand technical squads drawn from other engineering units to fulfill specific project requirements.
• Balance capacity across concurrent enterprise engagements.
• Establish and enforce rigorous engineering standards for project delivery.
• Ensure custom builds are scalable, maintainable, and aligned with the core platform architecture.
• Contribute to the definition and evolution of the premium technical services catalog, including custom development, advanced consultancy, and dedicated support.
• Bring delivery-side insight to leadership decisions.

Enterprise Services & Custom Solutions Delivery

• Own the technical execution of premium contracts.
• Oversee scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
• Enforce Service Level Agreements (SLAs) for custom deliverables.
• Track milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
• Act as a senior technical point of contact for premium accounts.
• Translate complex business needs into actionable, well-scoped engineering tasks for the team.

Enterprise Onboarding & Technical Implementation

• Lead technical coordination for new Class A merchants.
• Ensure complex data migrations, ERP integrations, and store setups are executed swiftly to minimize time between signing and Go Live.
• Serve as the central bridge between the merchant, internal engineering squads, and customer support.
• Proactively remove technical blockers that threaten onboarding timelines.
• Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts.

Scalable Customization & Market Adaptation

• Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt.
• Keep regional customizations compatible with the core global platform.
• Support the adaptation of enterprise service offerings to international markets.
• Integrate with regional ERP systems.
• Comply with local enterprise data governance requirements where needed.

Client Success & Pre-Sales Support

• Partner with the Sales team during the pre-sales process for high-value prospects.
• Validate technical feasibility and scope potential service contracts.
• Ensure the quality of technical delivery fosters long-term loyalty among premium merchants.
• Make the team a driver of retention and upsell opportunities.

Qualifications & Experience

• 7+ years in Solutions Engineering, Software Engineering, or Professional Services.
• 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients.
• Strong understanding of e-commerce architectures, including Headless and API-first approaches.
• Experience with integrations, including ERPs and CRM systems.
• Strong knowledge of web technologies.
• Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts.
• Demonstrated ability to hire, develop, and retain strong engineers.
• Experience managing performance in a client-facing delivery environment.

Skills & Competencies

• Ability to speak the language of both engineers and business owners.
• Exceptional ability to manage client expectations.
• Ability to de-escalate critical technical situations.