Engineer-Facilities Management Hard Services

Role Overview

Engineer - Facilities Management Hard Services with Transguard Group in Dubai, joining the Total Facilities Management team.

Role Purpose

To assist and support the Facilities Manager and clients in managing day-to-day operational management for all FM services, ensuring the facility is fully maintained, functional, and safe for building users. This includes overseeing maintenance activities, coordination with vendors and contractors, housekeeping and soft services, ensuring compliance with relevant safety guidelines, and implementing facility projects.

Key Responsibilities

Financial

• Assist in preparing monthly reports with operational data to support review of operational contract performance.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Identify and record continuous improvement initiatives through process improvement or cost savings.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting initiatives that drive down costs or proposing initiatives aligned with their business goals.
• Deliver FM services in line with agreed contractual SLA/KPIs to ensure no penalties and deductions.

Customer Management

• Work with team Supervisors and team leaders to devise and conduct induction and continuation training for new staff, producing the training package before new staff assume responsibilities and recording all training in personnel files.
• Ensure all service level agreements within contract scope of works are maintained, monitoring monthly using client evaluation forms and resolving and escalating any problems or issues to the line manager.
• Coordinate procurement of materials, services, and projects with the procurement team, strictly following procurement policies.
• Manage Specialist Services contractors and vendors within Transguard Group scope or as managing agent.
• Ensure all contract staff sickness, absence, and holidays are reported in accordance with company policies and procedures.
• Liaise with clients and customers on a regular basis to ensure highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure smooth contract running.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding service quality.

Process & Operations

• Manage Contract Service Delivery as per best industry practices, international FM standards, and compliance with local statutory guidelines.
• Order project equipment and machinery.
• Conduct contract staff induction and continuous training on best industry practices and established SOPs.
• Arrange and control local order purchases.
• Conduct monthly review of the account with the Line Manager.
• Monitor resource utilization to ensure the right number and talent are available for contractually agreed service delivery.
• Prepare monthly staff meetings and conduct daily and weekly briefings of site teams.
• Ensure timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation

• Execute energy management projects on the contract by identifying improvement opportunities and seeking guidance from the energy manager.
• Introduce and integrate latest technology as per current market trends, developing case studies and making business proposals with ROI models.

Qualifications & Experience

• Bachelor of Engineering or Science in Mechanical, Electrical, Electronics, or Mechatronics Engineering or equivalent.
• Minimum 3 to 5 years of experience on service delivery of structured contracts where standard SLA/KPI is applicable.
• Certification preferred such as IOSH, NEBOSH, and CFM.
• Knowledge of CAFM system and effective implementation of full modules.
• Driving license is mandatory.

Skills & Competencies

• Strong soft skills in MS Word, Excel, and PowerPoint.
• Report writing skills.
• Ability to handle adhoc and fit out projects.
• Strong communication and interpersonal skills.