Emirati Talent - Online Merchandising Coordinator

Role Overview

Online Merchandising Coordinator – Emirati Talent at Majid Al Futtaim. This position supports the Online Merchandising team within MAF LifeStyle, based in the United Arab Emirates.

Company Overview

Majid Al Futtaim is a regional market leader with a 27-year reputation built on creating memorable experiences. The organization employs over 45,000 diverse and talented colleagues guided by a shared Leadership Model.

Role Purpose

Support online trading operations by managing administrative tasks, product data, content coordination, and quality assurance to deliver a seamless and engaging customer experience across digital platforms.

Key Responsibilities

Content and Product Management

• Upload approved content, product information, and imagery across websites and mobile applications.
• Gather and manage product content from suppliers and buying teams to ensure complete and accurate brand representation online.
• Maintain accurate product data and studio tracking sheets to ensure seamless online merchandising execution.

Photography and Quality Assurance

• Coordinate product photo shoots by selecting stock, liaising with warehouse teams, and managing studio inventory movements.
• Ensure product images are correctly linked to product details.
• Conduct quality checks on photography and styling outputs.

Merchandising and Optimization

• Collaborate with Online Merchandisers to optimize category pages, highlight best sellers, and promote key trends and campaigns.

Reporting and Analytics

• Prepare and analyze daily, weekly, and monthly online KPI reports.
• Support the achievement of online sales and financial targets.

Customer Experience and Stakeholder Management

• Enhance the customer journey by identifying customer trends and addressing recurring service issues.
• Maintain strong stakeholder relationships to deliver a seamless omnichannel experience.

Qualifications & Experience

• High School Certificate minimum.
• 1–2 years of experience in online merchandising.
• Fashion and Home business experience is an advantage.

Skills & Competencies

• Strong editing and proofreading skills.
• Advanced knowledge of Microsoft Excel.
• Knowledge of new technologies and digital tools that enhance the online customer experience.
• Good awareness of the Fashion and Home industry with strong commercial understanding.
• Ability to prioritize tasks based on urgency and impact.
• Ability to take ownership, identify risks, and escalate when required.
• Strong customer-first mindset with the ability to understand customer expectations and deliver quality outcomes.

Additional Information

• Work in a friendly environment where colleagues share positive vibes and enthusiasm for the future.
• Collaborate with over 45,000 diverse and talented colleagues.