Emirati Talent - Customer Service Coordinator - City Center Mirdif

Role Overview

Emirati Talent - Customer Service Coordinator at Majid Al Futtaim, City Center Mirdif.

Role Purpose

Maintain daily operations of the Customer Service Information Desk by delivering exceptional customer service, resolving inquiries and complaints, managing promotional information, and executing Gift Card program responsibilities in accordance with established procedures and service level agreements.

Key Responsibilities

Operations & Service Delivery

• Maintain up-to-date knowledge of the shopping centre's services, amenities, facilities, stores, locations, mall layout, and ongoing and upcoming promotional activities.
• Ensure smooth day-to-day operations of the Customer Service Information Desk under the direction and guidance of the Supervisor and Team Leader in accordance with established Customer Service processes and procedures.
• Execute the Gift Card program in the assigned operating assets.

Customer Support

• Assist customers at the Information Desk by providing clear directions and information on ongoing and upcoming mall promotional events and activities.
• Answer customer queries via phone or in person.
• Perform shopping mall-specific duties as assigned.

Complaint Resolution & Compliance

• Handle and resolve all customer complaints received in accordance with established Customer Service policies and procedures.
• Deliver resolution with utmost courtesy and professionalism within agreed Service Level Agreements.
• Ensure all payment handling by the Customer Service Team complies with prescribed policies and procedures.

Qualifications & Experience

• High school diploma or equivalent required.
• 2+ years' work experience in Customer Service in a reputed shopping centre, luxury hotel industry in GCC or abroad.

Additional Information

• Work in a friendly environment where colleagues share positive vibes and enthusiasm for the company's future.
• Join a team of over 45,000 diverse and talented colleagues guided by the organization's Leadership Model.
• Majid Al Futtaim has built a reputation as a regional market leader over 27 years.