Emirati Talent | After Sales Representative

Role Overview

After Sales Representative, Emirati Talent position with Majid Al Futtaim, MAF LifeStyle, Shared Costs model.

Company Overview

Majid Al Futtaim is a regional market leader with over 27 years of reputation, employing over 45,000 diverse and talented colleagues guided by a Leadership Model. The company is on a mission to create great moments, spread happiness, and build experiences that stay in memory for a lifetime.

Role Purpose

Maximize company sales growth and profitability by overseeing daily routines, coaching, and developing associates to achieve better performance while delivering exceptional after-sales customer service.

Key Responsibilities

Customer Service & Support

• Handle customer inquiries, requests, and complaints accurately and efficiently through various communication channels.
• Deliver exceptional customer service by meeting customer expectations and resolving issues within established service standards.
• Promote and maintain a positive customer experience in every interaction.
• Manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).

Communication & Escalation

• Communicate customer concerns, operational issues, and product-related feedback to the Contact Center Supervisor or Manager.
• Collaborate effectively with internal teams, including Distribution Centers and Merchandising, to ensure timely issue resolution.

Sales & Performance

• Support the achievement of e-commerce sales targets by identifying opportunities to promote products and services.

Team Development & Continuous Improvement

• Coach and develop associates to achieve better performance.
• Participate actively in team meetings and contribute to continuous improvement initiatives within the Contact Center.
• Foster a culture of teamwork, professionalism, and customer-centricity while supporting colleagues and business objectives.

Qualifications & Experience

• Minimum 1 year of relevant experience or Customer Care Experience.

Skills & Competencies

• Strong verbal and written communication skills with the ability to handle customer interactions professionally across multiple channels.
• Proficiency in Microsoft Office applications.
• Experience using CRM, ticketing, or customer service management systems.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to prioritize workload in a fast-paced environment.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and excitement about the future.