E-Commerce Operations Coordinator

Role Overview

E-Commerce Operations Coordinator at webook.com. This role ensures smooth day-to-day management of e-commerce processes including order management, vendor coordination, and logistics.

Role Purpose

To maintain operational excellence and ensure timely, accurate fulfillment across all e-commerce operations while supporting cross-functional teams and upholding quality standards.

Key Responsibilities

Order Management

• Oversee daily order processing and ensure timely delivery.
• Support customer service with order, refund, and delivery queries.

Vendor & Logistics Coordination

• Coordinate with logistics and suppliers for stock and shipment updates.
• Track inventory and flag shortages or delays to management.

Product & Data Management

• Maintain accurate product data, stock levels, and pricing on the website.

Reporting & Compliance

• Generate daily, weekly, and monthly reports on operations and KPIs.
• Ensure operational workflows meet internal SLAs and quality standards.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, or related field.
• 1–3 years of experience in e-commerce operations or fulfillment.

Skills & Competencies

• Excellent organizational and multitasking skills.
• Strong Excel skills and familiarity with e-commerce tools.
• Detail-oriented and proactive approach.
• Customer-focused mindset.