Job description
Role Overview
Duty Manager at Anantara Mina Al Arab Ras Al Khaimah Resort, a luxury overwater resort in Ras Al Khaimah, United Arab Emirates.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary, located in the northernmost emirate of the UAE, approximately 45 minutes from Dubai.
Role Purpose
Serve as the primary point of guest contact and operational leader during assigned shifts, ensuring seamless guest experiences, timely resolution of issues, and adherence to resort standards and procedures.
Key Responsibilities
Guest Relations and Contact
- Be the main point of guest contact 24 hours.
- Deal with VIP room inspections, arrivals, and departures.
Operations and Night Audit
- Monitor all night arrivals, ensuring all requests are carried out smoothly.
- Complete the night audit in line with the standards and procedures of the resort for night manager.
- Submit housekeeping and cleaning requests as required.
Reservations and Guest Satisfaction
- Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible.
- Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Team Management and Knowledge
- Ensure all Team Members are up to date with current facts of the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club.