Job description
Role Overview
Duty Manager at Hilton Dubai Palm Jumeirah. This role oversees hotel operations in the absence of the General Manager, delivering memorable guest experiences and ensuring smooth daily functioning across all departments.
Company Overview
Hilton Hotels team. The organization is guided by core values: spreading the light and warmth of hospitality, acting with integrity, inspiring through leadership, driving outcomes through teamwork, maintaining ownership and accountability, and bringing urgency and discipline to every moment.
Role Purpose
To manage daily hotel operations and deliver exceptional guest experiences by overseeing front desk, staffing, room inventory, guest service, and policy compliance while maintaining safety, security, and service quality standards across the property.
Key Responsibilities
Operations Management
- Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance.
- Manage daily hotel operations and ensure smooth functioning across all departments.
- Assist across departments by stepping in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.
Guest Experience
- Deliver memorable experiences that make the stay exceptional for every guest.
- Bring an upbeat and friendly attitude to all guest interactions.
- Respond promptly to guest inquiries and resolve any issues in a friendly, efficient manner.
Property Management & Safety
- Conduct walkthroughs to assess safety, security, and service quality.
- Address issues promptly upon identification.
- Monitor the property to maintain standards across all areas.
Team Leadership & Development
- Supervise and support team members.
- Monitor team performance and provide coaching.
- Foster a positive and productive work environment.
- Inspire and develop the team to deliver excellence.
Performance Monitoring
- Monitor guest satisfaction metrics, including SALT and Revinate.
- Identify trends in guest feedback and performance data.
- Implement improvements as needed based on identified trends.
- Track and improve overall property performance.
Communication & Training
- Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
- Facilitate team knowledge sharing across departments.
Skills & Competencies
- Upbeat and friendly attitude in guest interactions.
- Prompt and efficient issue resolution.
- Leadership and team supervision abilities.
- Performance monitoring and data analysis.
- Safety and security awareness.
- Knowledge of hotel operations and guest service standards.
Additional Information
- A passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- A belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- Focus on urgency and discipline in every moment.