Duty Manager - Enclave

Role Overview

Duty Manager – Enclave at Wynn Al Marjan Island, an integrated resort opening in 2027 in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Duty Manager – Enclave supports the Enclave Operations team during assigned shifts, ensuring smooth guest services, VIP experiences, and operational compliance with Wynn's Forbes Five-Star standards.

Key Responsibilities

Guest Services & Experience

• Oversee and support the Enclave front office team during assigned shifts.
• Ensure smooth check-in and check-out processes and personalized guest experiences.
• Act as the point of contact for VIP guests, ensuring their needs are anticipated and met.
• Handle guest concerns and service recovery with professionalism and discretion.
• Monitor guest feedback and assist in implementing service enhancements.

Operations & Coordination

• Coordinate with housekeeping, concierge, butler services, and other departments to fulfill guest requests.
• Maintain accurate records of guest preferences, incidents, and service notes.
• Support the Duty Manager in managing shift operations and reporting.

Standards & Compliance

• Ensure compliance with brand standards, safety protocols, and operational procedures.
• Ensure qualitative Forbes Five-Star standards are met.

Team Leadership & Development

• Assist in training and mentoring Enclave team members.

Qualifications & Experience

• Minimum 3–4 years of experience in front office or guest services, with supervisory experience preferred.
• Experience in luxury hospitality and handling VIP guests.
• Prior experience and training with Forbes Travel Guide standards required.

Skills & Competencies

• Strong leadership, communication, and problem-solving skills.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and guest-centric attitude.

Additional Information

• Shift-based schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and handling guest luggage or amenities.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, healthcare package, incentive programs, and other employee benefits.