Job description
Role Overview
Duty Manager position at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The brand is rooted in Thai culture with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', the spirit embodies freedom, movement, and harmony. The company has expanded across the world, welcoming guests in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
To serve as the main point of guest contact 24 hours per day, ensuring smooth operations during night shifts and maintaining the highest standards of guest satisfaction and hospitality.
Key Responsibilities
Guest Relations & Contact
- Be the main point of guest contact 24 hours.
- Monitor all night arrivals, ensuring all requests are carried out smoothly.
- Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible.
- Deal with VIP room inspections, arrivals, and departures.
Guest Satisfaction
- Ensure all issues pertaining to guest satisfaction are met.
- Complete follow up on a timely basis.
Operations
- Complete the night audit in line with the standards and procedures of the resort for night manager.
- Submit housekeeping and cleaning requests as required.
Team Enablement
- Ensure all team members are up to date with current facts of the hotel products and services, including room types, rates, facilities, food and beverage outlets, spa and health club.
- Attend training sessions as required.