Job description
Role Overview
Documentation Supervisor at AWR Group. The role manages documentation department operations, customs clearance, and import/export related documentation.
Company Overview
AW Rostamani Group is a leading multi-sector family business in the Middle East with a legacy of over seven decades. The Group operates across automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging. It serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, the Group is dedicated to building purposeful businesses that meaningfully impact people, industries and the planet.
Role Purpose
To provide comprehensive customer service for document collection, customs-related work, and import/export documentation while ensuring the documentation department operates efficiently, compliantly, and without disruption.
Key Responsibilities
Operations & Supervision
- Oversee all documentation department operations to ensure work is undertaken properly and completed on time by documentation assistants and clerks.
- Ensure delegated jobs and customer-assigned work are handled by assistants and clerks.
- Run the department without complaints.
- Coordinate with all operations staff for smooth running of operations.
Documentation & Compliance
- Oversee deposit and customs standing guarantee records and IOUs of assistants.
- Ensure timely closure of job files.
- Keep yourself updated on day-to-day changes in customs rules, regulations, tariffs in shipping, customs, port operations, chamber requirements, consulates, and other documentation-related government departments.
- Ensure compliance of customs rules and regulations on all transactions.
Client & Stakeholder Management
- Constantly keep in touch with corporate clients and keep them updated on changes by issuing circulars after approval from the Operation Manager.
- Prepare quotes as requested by the Sales Manager.
- Keep freight rates updated and reply to the Sales Manager as requested.
- Provide all sorts of reports and support as requested by the Sales and Freight Forwarding Manager.
Qualifications & Experience
- Graduation from a reputed university.
- Minimum 3 years' experience in the same industry.
Skills & Competencies
- Ability to work well with others and be a team player with strong interpersonal relations.
- Ability to work in a multicultural environment.
- Good knowledge of computer applications.
- Excellent communication skills, both oral and written.
- Able to read English.