Dispatcher - Front Services

Role Overview

Dispatcher – Front Services at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. Located 50 miles from Dubai International Airport in Ras Al Khaimah, the resort will feature 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, and a beach club. The property will include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Manage the coordination and dispatch of front services personnel to deliver seamless guest experiences. Receive and log guest service requests, dispatch team members based on operational needs and priorities, maintain real-time communication with the front services team, and ensure all activities meet Forbes Five Star standards and safety protocols.

Key Responsibilities

Guest Service Coordination

• Receive and log guest service requests, including luggage assistance, transportation, and deliveries.
• Track and record service times, guest feedback, and special requests.
• Assist in managing group movements, VIP arrivals, and high-volume periods.

Dispatch Operations

• Dispatch bell attendants, doormen, and baggage handlers based on operational needs and guest priorities.
• Monitor team availability and task completion to ensure prompt service.
• Maintain real-time communication with front services team via radio or phone.

Luggage and Support Services

• Provide high-level bell attendant luggage support by coordinating luggage collection, storage, retrieval, tagging, room delivery, group luggage movement, and guest follow-up.

Interdepartmental Coordination

• Coordinate with front desk, concierge, valet, and housekeeping for seamless guest experiences.
• Support the front services leadership team in operational planning and team coordination.

Compliance and Reporting

• Ensure all dispatch activities comply with safety protocols and service standards.
• Ensure qualitative Forbes Five Star standards are delivered.
• Maintain the dispatch log and update shift reports for management review.

Qualifications & Experience

• Minimum of five years of ultra-luxury experience in a large resort environment with a high-volume, busy dispatch desk.
• Previous experience in hospitality operations or dispatch coordination preferred.

Skills & Competencies

• Strong communication and multitasking skills.
• Ability to work under pressure and manage multiple requests simultaneously.
• Familiarity with radio communication and basic administrative tools.
• Professional demeanor and guest-focused attitude.
• Fluency in English; additional languages are a plus.

Additional Information

• Shift-based schedule including weekends, holidays, and evenings.
• Desk-based role with frequent communication across departments and teams.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.