Dispatch Agent

Role Overview

Dispatch Agent at Ninja. The role supports fast-paced last-mile delivery operations by coordinating and monitoring orders from pickup to customer delivery, ensuring efficient dispatching, timely deliveries, and quick resolution of operational issues.

Role Purpose

To coordinate and monitor orders throughout the delivery cycle, dispatch efficiently to delivery partners, track performance against service-level targets, and resolve operational issues to ensure smooth, on-time delivery and positive customer experience.

Key Responsibilities

Dispatch & Coordination

• Coordinate and dispatch orders to delivery partners efficiently.
• Communicate with delivery partners and internal teams to ensure smooth operations.
• Maintain accurate dispatch and delivery records.

Delivery Monitoring & Performance

• Monitor active deliveries and ensure orders are delivered within the expected timeframe.
• Track order status and take immediate action on delayed, cancelled, or problematic orders.
• Follow up on delivery performance and ensure service-level targets are met.

Issue Resolution & Operations Support

• Resolve operational issues and escalate critical cases when required.
• Support daily operations and contribute to improving delivery efficiency and customer experience.

Qualifications & Experience

• 0–3 years of experience in dispatch, logistics, delivery operations, or a related field.

Skills & Competencies

• Strong communication and coordination skills.
• Strong problem-solving and multitasking abilities.
• Good attention to detail.
• Basic computer skills and ability to work with operational systems.
• Good command of English; Arabic is a plus.
• Ability to work in a fast-paced, time-sensitive environment.

Additional Information

• Willingness to work in shifts, including weekends when required.