Director Priority Banking Signature (Russian Speaker) | Dubai

Role Overview

Director Priority Banking Signature (Russian Speaker) at Emirates Islamic Bank, Dubai.

Company Overview

Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with a presence in 13 countries, serving over 9 million customers. It is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. The bank serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The bank operates Liv, the lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

Manage Key Customer relationships across the elite banking base of Priority Banking Signature clients, ensuring smooth customer experience through close coordination with Customer Service teams. Russian language proficiency is required.

Key Responsibilities

Priority Segment Growth

• Shape and refine the Priority Banking value proposition to address evolving client needs and market trends.
• Collaborate with product, digital, and analytics teams to introduce segment-specific offerings that enhance client acquisition and retention.
• Evaluate competitive positioning and customer feedback to identify gaps and opportunities for proposition enhancement.
• Champion the adoption of digital tools and channels to deliver seamless, differentiated experiences for priority clients.
• Monitor uptake and penetration of new or enhanced segment propositions among target clients.
• Track distinctiveness of the Priority Banking offering versus key competitors.
• Measure positive shifts in client satisfaction and Net Promoter Scores within the segment.

Risk Mitigation & Compliance

• Embed robust KYC, AML, and conduct risk controls within all unit activities, ensuring adherence to regulatory and internal standards.
• Partner with Compliance and Risk teams to proactively identify emerging risks and implement mitigating actions.
• Review and challenge exception reports, escalations, and audit findings to drive continuous improvement in risk management.
• Foster a culture of compliance awareness and ethical conduct across the team, reinforcing accountability at all levels.
• Ensure absence of material regulatory breaches or audit findings in the priority segment.
• Monitor effectiveness of risk controls as evidenced by internal monitoring outcomes.
• Demonstrate improvements in staff conduct and compliance behaviours.

Operational Excellence

• Lead the review and streamlining of end-to-end processes to improve efficiency, reduce error rates, and enhance client experience.
• Leverage data analytics to identify operational bottlenecks and prioritise process improvement initiatives.
• Coordinate with IT and Operations to ensure system enhancements align with front-line needs and regulatory requirements.
• Monitor service delivery metrics and escalate systemic issues for timely resolution and sustainable improvement.
• Reduce process friction points and operational errors impacting priority clients.
• Sustain improvements in service delivery metrics and turnaround times.
• Evaluate stakeholder feedback on the effectiveness of process enhancements.

Team Development & Engagement

• Define and implement targeted learning and development plans to build specialist expertise in the priority segment.
• Mentor and coach team members to foster a high-performance, client-centric culture.
• Assess skill gaps and succession risks, recommending interventions to address future talent needs.
• Promote digital fluency and adoption of new tools to future-proof the team's capabilities.
• Demonstrate uplift in team capability and segment-specific knowledge.
• Monitor engagement scores and retention of high-potential staff within the unit.
• Ensure readiness of the team to deliver on digital and client experience objectives.

Qualifications & Experience

• Bachelor's degree in Business, Finance, or related field (Master's degree preferred).
• Relevant banking certifications such as IBF Advanced, Chartered Banker, or equivalent.
• Ongoing professional development in digital banking, risk management, or customer experience.
• Fluency in Russian language.

Additional Information

• Flexible work policy allowing remote work as needed.
• Competitive rewards, benefits and perks.