Job description
Role Overview
Director Omni-Channel, Beauty Division at Chalhoub Group. Based in the Middle East.
Company Overview
Chalhoub Group is a luxury retail conglomerate operating for over seven decades across the Middle East, with presence in LATAM. The Group curates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre. It operates over 950 stores, online platforms, and mobile apps, serving over 16,000 talented professionals across eight countries in the Middle East. The Group holds Great Place to Workยฎ certification in several markets and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
You will shape and deliver the Beauty division's omni-channel strategy, driving seamless customer experiences, profitable growth, and long-term value across retail, eCommerce, CRM, and digital touchpoints. Operating at the intersection of commercial performance, customer insight, and innovation, you will scale the business across multiple premium and luxury beauty portfolios.
Key Responsibilities
Strategy & Execution
- Define and execute the Beauty division's end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience.
- Drive innovation by staying ahead of industry trends, emerging technologies, and best practices in omni-channel retail.
eCommerce & P&L Ownership
- Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership.
Customer Relationship & Engagement
- Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels.
Performance Management & Optimization
- Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives.
- Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities.
Stakeholder Management & Collaboration
- Partner closely with marketing, commercial, and central omni-channel teams to ensure integrated and consistent execution across brands and platforms.
Leadership & Team Development
- Build, mentor, and lead high-performing eCommerce and CRM teams, fostering a collaborative, customer-centric, and results-driven culture.
Qualifications & Experience
- Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience.
- 10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments.
- Previous experience with luxury beauty is strongly preferred; luxury or premium fashion experience may be considered as a secondary alternative.
- Regional or international exposure, with the ability to adapt quickly within a fast-paced, multicultural environment.
Skills & Competencies
- Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making.
- Strong commercial acumen and the ability to translate strategy into execution at scale.
- Highly analytical mindset, with experience using performance metrics and insights to drive growth.
- Strong leadership presence with the ability to influence senior stakeholders and operate effectively in a complex, matrix organization.
Additional Information
- Health care coverage.
- Child education contribution.
- Remote and flexible working policies.
- Exclusive employee discounts.
- Learning and development opportunities and exposure to different assignments within the role or through internal mobility.
- Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.