Director of Technology Innovation & Data – Four Seasons Hotel Madinah, Saudi Arabia

Role Overview

Director of Technology Innovation & Data at Four Seasons Hotel Madinah, Saudi Arabia. You will report to the Director of Finance and lead all technology operations for this new-build luxury hotel located steps from the Prophet's Mosque in Madinah.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and treating each other with respect. Team members around the world create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone as they wish to be treated, creating impressions that last a lifetime through genuine connection to people and the world around us.

Four Seasons Hotel Madinah will offer luxury accommodation steps from Al-Masjid an-Nabawi (the Prophet's Mosque) at the heart of Madinah, serving the city's 1.5 million annual visitors. Madinah is also home to the Quba Mosque, regarded as the oldest mosque in the world.

Role Purpose

You will lead all technology operations and innovation to ensure that hotel and corporate systems support operational excellence, guest satisfaction, and business continuity. You will execute technology strategies, forecast future needs, plan system upgrades, and build a strong IT team delivering responsive, professional, solution-focused service to guests and employees.

Key Responsibilities

Operations & Infrastructure

• Lead and oversee all Information Technology operations, including systems infrastructure, network performance, data and voice communications, hardware, software, and hospitality applications.
• Ensure critical hotel systems are available and supported twenty-four hours per day to maintain business continuity and operational efficiency.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of technical problems.

Strategy & Planning

• Execute hotel and corporate technology strategies, ensuring alignment with Four Seasons standards and business objectives.
• Forecast future technology needs and plan upgrades to improve the effectiveness, reliability, and security of installed systems.
• Oversee product lifecycle management for hardware and software, including upgrades, replacements, and long-term capital planning.
• Participate in regional systems meetings, share best practices, and implement relevant technology improvements.

Security & Compliance

• Establish, maintain, and enforce system security procedures, user access controls, data protection practices, and IT policies.
• Maintain strong knowledge of hospitality applications, interfaces, property management systems, point-of-sale systems, and related hotel technologies.

Financial & Vendor Management

• Prepare and manage IT operating and capital budgets, ensuring cost-effective technology planning and resource allocation.
• Assist the Director of Finance in administering IT-related maintenance agreements, service contracts, vendor relationships, and technology procurement.
• Take a leadership role in defining contract scope, supporting negotiations, and participating in bidding processes for IT services and systems.

Support & Service Delivery

• Provide technical support and solutions for guests, employees, and hotel operations, ensuring a high level of service and response.
• Support pre-opening activities, system installations, testing, user training, and technology readiness across all departments.

Team Leadership

• Recruit, lead, coach, train, and develop the IT team, creating a supportive and continuous learning environment.
• Promote the Four Seasons Golden Rule by creating a respectful, collaborative, and service-oriented workplace.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Systems Management, or a related field.
• Proven experience as a Director of Information Technology, IT Manager, or senior technology leader within a hotel or hospitality environment.
• Previous hotel opening or pre-opening experience is essential.
• Strong business, resource, and project planning experience, with the ability to align technology solutions with operational needs.

Skills & Competencies

• Strong knowledge of hospitality systems, applications, interfaces, networks, infrastructure, cybersecurity, and technology support operations.
• Excellent troubleshooting, network-building, and problem-solving skills.
• Strong financial understanding, including experience with IT budgeting, capital planning, procurement, contracts, and vendor management.
• High level of integrity, transparency, confidentiality, and professionalism.
• Strong interpersonal and relationship-building skills, with the ability to work effectively with cross-functional teams.
• Ability to prepare and deliver reports, presentations, and technology updates to senior leadership.
• Passion for developing people and promoting a continuous learning environment.
• Fluency in English is essential.

Additional Information

Work Schedule

This is a full-time role.

Work Authorization

Suitable candidates must be eligible to work in Saudi Arabia.

Benefits

• Competitive salary.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Leadership development and career growth opportunities.
• The opportunity to join the opening team of Four Seasons Hotel Madinah and build a long-term career with global potential.
• Additional family benefits.