Director of Operations (Pre-opening) - Hilton Dammam Airport

Role Overview

Director of Operations (Pre-opening) at Hilton, Dammam Airport.

Role Purpose

Lead and direct daily hotel operations while delivering memorable guest experiences that embody the light and warmth of hospitality. Oversee budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards to ensure operational excellence at this pre-opening property.

Key Responsibilities

Operations Management

• Lead, direct, and manage daily hotel operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards.
• Identify gaps in processes or team performance and implement strategies for improvement.
• Enhance performance and productivity across all operational areas.

Guest Experience & Service Strategy

• Monitor guest service trends and assess overall satisfaction.
• Direct strategies to enhance the guest experience and drive long-term service quality improvements.
• Shape and execute service excellence strategy aligned with Hilton standards.

Quality Assurance & Performance

• Drive the hotel's quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.
• Lead quality and service initiatives to maintain brand excellence.

Team Leadership & Development

• Cultivate a high-performing team through performance management, professional development, and recognition programs.
• Drive engagement and retention across all departments.
• Inspire others through leadership and foster teamwork to drive the best outcomes.

Core Values

Hilton's success framework emphasizes passion for hospitality, integrity, inspirational leadership, belief in teamwork, sense of ownership and accountability, and focus on urgency and discipline in every moment.