Director of Operations

Role Overview

Director of Operations at Palazzo Versace Dubai, a luxury 5-star hotel. This role oversees day-to-day operations, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience.

Role Purpose

Lead all operational functions of a luxury 5-star hotel with particular strength in Food & Beverage and Culinary operations, while maintaining oversight of Rooms Division and all other departments to deliver world-class service and profitability.

Key Responsibilities

Operations & Coordination

• Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments.
• Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination.
• Ensure all departments consistently deliver the standards expected of a luxury 5-star property.

Food & Beverage & Culinary Leadership

• Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments.
• Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction.
• Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations.

Strategy & Planning

• Develop and implement operational strategies and initiatives in line with the hotel's business objectives.
• Collaborate with senior management on budgeting, forecasting, business planning, and performance improvement.
• Support the successful planning, development, and execution of pre-opening projects across the company's hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines.
• Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities.

Performance & Monitoring

• Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel.
• Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally.
• Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences.

Team Leadership & Development

• Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

Compliance & Standards

• Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements.

Stakeholder Management

• Maintain strong relationships with key guests, owners, stakeholders, and business partners.

Qualifications & Experience

• Proven experience leading complex F&B operations in a luxury hospitality setting.
• Strong Food & Beverage and Culinary background.
• Solid understanding of Rooms Division and other key hotel departments.

Skills & Competencies

• Strategic and operational leadership.
• Profitability and revenue management.
• Quality assurance and guest satisfaction focus.
• Team coaching and people development.
• Cross-departmental coordination and collaboration.