Director of Business Solutions

Role Overview

Director of Business Solutions at webook.com. webook.com is Saudi Arabia's #1 event ticketing and experience booking platform in terms of technology, features, and agility, serving some of the largest mega events in the Kingdom with over 2 billion in sales.

Role Purpose

Lead the delivery of tailored, high-value business solutions and customization projects. Act as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities

Project Delivery

• Lead the scoping, planning, and execution of client-specific customization projects.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Develop frameworks for scalable customization processes while maintaining client flexibility.

Client & Stakeholder Management

• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.

Cross-Functional Collaboration

• Partner with product, technology, and operations teams to ensure timely and successful delivery.

Reporting & Performance

• Track and report on project performance, ROI, and client satisfaction.

Qualifications & Experience

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.

Skills & Competencies

• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills.

Additional Information

• Project Management Professional (PMP), Agile, or similar certification is a plus.