Director, CMS

Role Overview

Director, CMS at SAFE Security. This role leads and operates cash management services, develops strategies to establish and maintain market leadership, and ensures secure cash management delivery while monitoring budget and profitability.

Role Purpose

Lead the cash management services business unit to achieve market leadership position. Define new requirements and processes, manage existing operations, drive continuous improvement, and establish stakeholder relationships. Ensure alignment with standard operating procedures and industrial best practices.

Key Responsibilities

Strategy & Business Development

• Implement corporate strategy and achieve short-term and long-term objectives set by Executive Management.
• Lead development and implementation of cash management services strategies in line with industrial practices and regulations.
• Define new requirements and processes for cash management services.

Operations Management

• Oversee centralized Cash Services operations, including CIT, ATM, and MBCC.
• Manage existing processes and drive continuous business improvement.
• Monitor, maintain, and improve Service Level Agreements (SLAs).
• Monitor and manage mobilization and demobilization of all new and existing projects.

Risk Management

• Identify potential risks and anticipated points of resistance in project implementation.
• Develop specific plans to mitigate and address identified risks.

Financial Management

• Prepare and manage cash services budgets.
• Plan, manage, and report on cash management services budget.
• Ensure departmental profitability.

Human Capital Development

• Motivate human resources and develop human resources knowledge and skills.
• Define recruitment and training requirements in coordination with departmental heads and HR.
• Foster a culture of cooperation, learning, development, and leadership.
• Deliver ongoing feedback and address performance issues.
• Attract, recruit, and retain a high-performance management team.
• Provide mentoring as a cornerstone to the management career development program.

Stakeholder Management

• Establish working relationships between various stakeholders.
• Build understanding of key stakeholders including shareholders, their needs, drivers, and constraints.
• Develop common understanding across widely competing needs.
• Interact well with others and maintain useful relationships with internal and external stakeholders.

Qualifications & Experience

• Minimum bachelor's degree in Business, Accounting, Criminal Justice, or Management.
• Minimum 10 years of experience in various roles.

Skills & Competencies

Leadership Competencies

• Translate SAFE vision and goals into clear, specific, and achievable objectives.
• Take control of projects, lead on key tasks, and monitor others to ensure they fulfil their roles effectively.
• Demonstrate belief in and personal commitment to SAFE vision and mission.
• Fulfil commitments while maintaining high levels of productivity and output for self and team.
• Create team identity and shared purpose among team members.
• Articulate vision for the future to motivate others to action.
• Find effective ways to empower individuals and help them succeed.
• Focus on developing, coaching, and mentoring talent to enhance skills, knowledge, and abilities.

Core Competencies

• Self-driven and act proactively.
• Pursue goals with persistence and stamina; work on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintain high levels of quality and effectiveness of work output; achieve outstanding results.
• Collaborate constructively with people at all levels across the organization.
• Help colleagues, remain available to the team, and deliver on team commitments.
• Trust guidance and direction of colleagues and senior team members.
• Examine, evaluate, and analyse different types of information objectively.
• Spot trends and patterns; establish key facts clearly and interpret numerical data effectively.
• Provide insights and identify ways to improve things.
• Trust intuition about which methods will work best.
• Listen attentively and seek to understand before being understood.
• Explain things clearly and articulate and present information effectively and confidently.
• Challenge ideas effectively and present persuasive arguments by presenting a strong case.

Functional Competencies

• Demonstrate knowledge of the organization's methods and practices for protecting and enhancing health and safety of people, the workplace at SAFE, and client sites.
• Demonstrate knowledge of fire prevention and fighting systems, techniques, procedures, and standards.
• Demonstrate discipline in planning, organizing, and managing resources and activities to achieve specified outcomes within clearly defined timeframes and standards.
• Demonstrate knowledge in applying job-related tasks, including using systems, tools, and equipment throughout the services process in accordance with standard operating procedures (SOPs) and integrated management system (IMS), and SAFE policies.
• Review environmental and security conditions at a site and determine if security threats and vulnerabilities are present that require remediation.
• Utilize security threat detection methods to identify red flags and proven security investigation and resolution methods.
• Deploy mitigations to protect client sites and property against threats.
• Facilitate development and implementation of risk management approaches.
• Continuously monitor, detect, and take preventive actions to prevent occurrence and reoccurrence.
• Respond to incidents appropriately depending on their severity per standard operating procedures and IMS.
• Investigate incidents, mitigate and remedy consequences, and report to relevant stakeholders.
• Demonstrate working knowledge of SAFE records management policies and procedures.
• Maintain records of incidents according to set policies and procedures.
• Track and store information to ensure accuracy and completeness of records.
• Share information across the organization to ensure others have up-to-date knowledge of records.