Job description
Role Overview
Digital Transformation Ambassador at Al Ghurair.
Role Purpose
Welcome customers, understand their service needs, and direct them to appropriate service officers while promoting and guiding adoption of digital licensing services through RTA's portal and assigned digital tools.
Key Responsibilities
Customer Service & Engagement
- Welcome customers and understand their required service.
- Direct customers to the concerned service officer.
- Provide highest level of customer service to maintain high customer happiness scores.
Digital Services Promotion & Guidance
- Promote online licensing services through RTA's portal to customers.
- Guide customers on the digital licensing process using the assigned tablet.
Digital Transformation & Innovation
- Identify, evaluate, and recommend digital technologies and platforms that align with RTA goals.
- Measure and assess the success of digital initiatives.
- Collaborate with management on further enhancements of the service.
Coordination & Operations
- Coordinate with the supervisor to implement digital services and initiatives.
- Perform other adhoc tasks as required by the management team.
Additional Information
- Full details are available on the employer's original posting.
SalaryNot disclosed by the employer
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