Dialer Management Lead

Role Overview

Dialer Management Lead at RAK BANK, supporting telemarketing and customer engagement operations.

Role Purpose

Lead the management and optimization of dialer systems and telemarketing campaigns, ensuring compliance, quality standards, and operational efficiency across customer contact initiatives.

Key Responsibilities

Dialer Operations

• Manage day-to-day dialer system performance and uptime.
• Monitor call quality and campaign delivery metrics.
• Optimize dialer configuration and calling strategies.

Compliance & Quality

• Ensure adherence to regulatory requirements and industry standards.
• Implement quality assurance processes for outbound calling campaigns.
• Monitor and enforce compliance with telemarketing regulations.

Team Leadership

• Supervise and support dialer operations team members.
• Provide coaching and training on system usage and best practices.
• Address performance gaps and escalate issues as needed.

Campaign Management

• Coordinate with marketing and sales teams on campaign scheduling and execution.
• Track campaign results and performance against targets.
• Adjust dialer settings and calling strategies based on campaign requirements.

Reporting & Analysis

• Generate performance reports on dialer metrics and campaign outcomes.
• Analyze call data to identify trends and improvement opportunities.
• Report findings and recommendations to management.

Additional Information

Full details are available on the employer's original posting.