Deputy Boutique Manager

Role Overview

Deputy Boutique Manager at Richemont's Jaeger-LeCoultre boutique in Dubai Mall, Dubai, UAE. You support the Boutique Manager in achieving sustainable business ambitions by ensuring excellent boutique operations and sharing responsibility for boutique management.

Company Overview

Jaeger-LeCoultre, known as the Watchmaker of Watchmakers, has been distinguished since 1833 by its mastery of complications and precision mechanisms. Based in the Vallée de Joux, the Manufacture has created more than 1,300 different calibres and earned more than 400 patents. With 180 skills brought together under one roof, the Manufacture designs, produces, finishes and ornaments fine timepieces that combine technical ingenuity with aesthetic beauty and distinctively understated sophistication.

Role Purpose

To support the Boutique Manager in delivering sustainable business success by maintaining operational excellence, driving commercial performance, inspiring a high-performing team, and cultivating lasting client relationships that reflect Jaeger-LeCoultre's luxury heritage and brand values.

Key Responsibilities

Operational Excellence

• Ensure compliance with Group policies and Maison commercial rules.
• Guarantee that retail procedures are respected across selling, customer services, stock management, and security.
• Keep all team members aware of latest procedures and tools capabilities.
• Support preparation for internal and external audits.
• Ensure all documentation is accurate and available.
• Oversee the safety and security of the team, inventory, and premises by implementing and maintaining robust security protocols.
• Manage boutique maintenance and supplier procurements.
• Manage day-to-day operations to ensure the store meets brand standards of excellence.
• Manage inventory levels to ensure optimal stock availability while minimizing losses and discrepancies.
• Manage stock and stock movements including receptions, shipping, inventories, orders, and consignments while maintaining quality control and preventing stock losses.
• Monitor administrative aspects in collaboration with the Boutique Operations Coordinator.
• Ensure daily transactions and proper paperwork are submitted to respective corporate teams timeously and accurately.
• Coordinate efficient opening and closing procedures.
• Assist with customer service responsibilities as needed, including client repair flow, execution of reports, and monthly inventory reconciliation.
• Offer assistance on the sales floor as needed.

Commercial Performance

• Partner with the Boutique Manager to ensure boutique objectives are achieved, including turnover and client portfolio development.
• Understand boutique KPIs and follow related action plans defined by Boutique Management.
• Represent Jaeger-LeCoultre as a brand ambassador within the local community.
• Achieve individual sales targets.

Team Leadership & Development

• Work with the Boutique Manager to retain a motivated, high-performing team and manage the operation team.
• Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
• Organize boutique team roster to optimize staffing levels and ensure exceptional client service.
• Identify and share recruitment needs to local management.
• Effectively integrate new team members.
• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications.
• Support and assist colleagues as needed.

Client Experience & Relationship Management

• Play an active role in the boutique by hosting clients and ensuring the best personalized client experience is provided.
• Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients.
• Coordinate omni-channel activities to ensure a seamless client journey.
• Collaborate with the Boutique Manager and Sales Manager to implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty.
• Ensure proper execution of the clientelling strategy within the boutique team.
• Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
• Provide the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns.
• Provide support for complex customer service issues, managing escalation when needed.

Qualifications & Experience

• Proven experience in luxury retail management, preferably in the watch or jewellery industry.

Skills & Competencies

• Excellent leadership and team management abilities.
• Excellent communication, interpersonal, and presentation skills.
• Fluency in English; other languages are a plus.
• Result-oriented and demanding mindset.
• Self-driven and able to act in a low-pace environment.
• Curious and humble approach.
• Passionate about luxury and excellence with attention to detail.
• Passionate about creating exceptional client experiences and fostering a culture of hospitality.
• Strong team player with empathy.
• Strong organizational and problem-solving skills.