Department Manager – Beauty

Role Overview

Department Manager – Beauty at Al Tayer Group, a leader in luxury retail in the Middle East.

Company Overview

Al Tayer Group's retail division, Al Tayer Insignia, operates a portfolio of world-class luxury brands in fashion, jewellery, home and department store categories. The company represents leading brands across Beauty, Home, Fashion and Hospitality sectors, including Bloomingdale's, Harvey Nichols and Armani.

Role Purpose

To manage and develop the team to achieve high levels of revenue whilst maintaining brand image, operational compliance and customer satisfaction.

Key Responsibilities

Sales & Commercial Performance

• Drive sales and monitor performance to meet and exceed sales targets.
• Identify commercial opportunities and make recommendations to support revenue growth.
• Analyse stock management information to maximise sales opportunities.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.

Customer Service & Experience

• Cultivate a culture of excellent customer service, leading by example.
• Resolve customer complaints effectively and promptly.
• Understand customer profiles and ensure feedback is provided to Marketing, Buying and Planning teams.

Inventory & Stock Management

• Minimise stock loss through the management, implementation and adherence of Al Tayer Group policies and procedures.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Provide and analyse reports to gain understanding of current performance trends and ensure Buying and Planning are aware of stock-related feedback.

Visual Merchandising & Standards

• Ensure Visual Merchandising standards are maintained within brand guidelines.
• Implement Company expectations of standards, maintenance and cleanliness.

Promotions & Brand Activities

• Recommend, manage and support sales promotions and brand activities through effective planning and preparation.
• Feedback to relevant parties on promotional outcomes.

Compliance & Health & Safety

• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.

Stakeholder Management

• Establish and maintain effective professional relationships with key business partners.

People Management

• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work.
• Ensure team members are continuously developed for higher-level roles.

Qualifications & Experience

• Graduate in any discipline.
• 3–5 years experience of successfully running a profitable retail store.