Customer Support Specialist

Role Overview

Customer Support Specialist at Foodics, a leading restaurant management ecosystem and payment tech provider headquartered in Riyadh with offices across 5 countries. The role is based on-site in Khobar.

Company Overview

Foodics was founded in 2014 and operates in over 35 countries worldwide. The company has processed over 6 billion orders and is one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three funding rounds, with the latest raising $170 million in the largest SaaS funding round in MENA. The team comprises over 30 nationalities working across 14 countries.

Role Purpose

You will serve as the first line of support for Foodics customers, handling inquiries and requests regarding Foodics products and managing incoming communication channels with the primary goal of providing optimum service at all times.

Key Responsibilities

Client Support & Communication

• Handle client inquiries and provide correct answers regarding Foodics products.
• Escalate and follow up with concerned Foodics teams when support is needed until case resolution is reached.
• Document communication logs into the CRM and ticketing systems with accuracy.

Customer Training & Development

• Train clients on using Foodics products through multiple virtual channels.
• Deliver training with comfort and skill in conducting routine tasks while maintaining quality standards.

Reporting & Team Coordination

• Report daily events to team leaders and highlight areas requiring additional attention.

Qualifications & Experience

• Bachelor's degree in any major (preferred).
• 0–1 year of experience in call center or customer service roles.

Skills & Competencies

• High fluency in English language, especially speaking and verbal communication (must-have).
• Excellent typing skills (must-have).
• Naturally strong in communication with great ability for problem-solving.
• Willing to work hard and with autonomy to handle customer cases until resolution.

Additional Information

• Flexible to work in different shifts in Khobar on-site (must-have).
• Highly competitive compensation packages, including bonuses and potential for shares.
• Regular training and annual learning stipend for personal development and career growth.
• Autonomy, mentoring, and challenging goals that create opportunities for growth in a hyper-growth environment.