Customer Service Representative

Role Overview

Customer Service Representative at AWR Group. The role focuses on coordinating and managing group shipments in collaboration with internal stakeholders, ensuring timely handling and status updates, addressing customer inquiries and complaints, and liaising with the transport team to ensure on-time and efficient delivery.

Role Purpose

To coordinate and manage group shipments with internal stakeholders, ensure timely shipment handling and status updates, resolve customer inquiries and complaints effectively, and work with the transport team to guarantee punctual and efficient delivery.

Key Responsibilities

Operations Support

• Assist Operations Team to complete daily operational activities.

Shipment Coordination

• Coordinate with Shipping Lines to check shipment arrivals.
• Update customers on shipment arrivals and inform them of requirements.
• Monitor inspection booking in the Customs system and follow up to receive inspection time slots.
• Arrange DNATA/Calogi booking.

Documentation & Processing

• Prepare Delivery Order Letters.
• Conduct Exit/Entry typing.
• Perform data entry in Freight Software.
• Issue cargo gate passes.
• Arrange invoice dispatch to customers.

Logistics & Collection

• Coordinate with messengers to arrange document collection from customers.
• Manage courier booking.

Qualifications & Experience

• Bachelor's degree.
• Three years of experience in the same field.

Skills & Competencies

• Decision-making ability.
• Systematic and self-organized, process-driven approach to work.
• Problem-solving and troubleshooting ability.
• English language proficiency.