Job description
Role Overview
Customer Service Officer (Emiratisation) at RAK BANK, based in the United Arab Emirates. This role is exclusively open to UAE Nationals as part of the bank's commitment to Emiratisation.
Company Overview
RAK BANK is committed to developing Emirati talent and supporting the UAE's Emiratisation vision. The bank is dedicated to attracting, developing, and empowering Emirati talent through meaningful career opportunities, structured development programmes, mentoring, and clear career progression pathways.
Role Purpose
To deliver exceptional customer service within branch operations while supporting customer adoption of digital banking channels, processing service requests accurately, and contributing to operational excellence and continuous improvement in customer experience.
Key Responsibilities
Customer Service Delivery
- Deliver exceptional customer service by assisting customers with their banking requirements and resolving queries efficiently.
- Manage customer requests and service transactions with accuracy and professionalism.
Branch Operations
- Process branch service requests accurately while ensuring compliance with Bank policies and procedures.
- Support branch operations through effective handling of operational activities.
- Manage branch deliverables including cards, cheque books, statements, certificates, letters, and other customer documentation.
Digital Channels & Self-Service
- Promote and support customer adoption of RAKBANK's digital banking channels and self-service solutions.
Compliance & Standards
- Ensure adherence to service standards, regulatory requirements, and operational controls.
Team Contribution
- Contribute to a collaborative team environment and continuously identify opportunities to improve customer experience and operational efficiency.
Qualifications & Experience
- UAE National (Family Book required).
- Bachelor's Degree, Diploma, or equivalent qualification.
- Experience in customer service, branch operations, retail, hospitality, sales, or banking is advantageous.
Skills & Competencies
- Strong communication and interpersonal skills.
- Customer-centric mindset with a passion for service excellence.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Positive attitude, willingness to learn, and ability to work effectively within a team.