Customer Service Advisor - Arabic speaker (Abu Dhabi)

Role Overview

Customer Service Advisor - Arabic speaker based in Abu Dhabi, United Arab Emirates at Concentrix. This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Role Purpose

Deliver high-quality customer service by handling inbound calls, resolving customer enquiries efficiently and politely, identifying sales opportunities, and performing customer transactions accurately while maintaining established standards for call handling and quality.

Key Responsibilities

Customer Service Delivery

• Receive inbound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Perform customer transactions accurately and in an efficient manner.

Sales & Opportunity Identification

• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.

Learning & Development

• Maintain continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

Project & Task Management

• Participate in outbound calling programs and other projects and activities when required.
• Handle projects and tasks whenever required and asked by management.

Qualifications & Experience

• Minimum 1 year call or contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.
• Bachelor's degree preferred in any stream and above; a combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.

Skills & Competencies

• Bilingual fluency in English (B2 Level or above) and Arabic.
• Good communication and interpersonal skills.
• Competent use of PC; strong proficiency with MS Excel formulas.
• Cheerful personality with a positive, professional and proactive approach.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and comfort speaking over the phone.
• Presentable and professional demeanor.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attentive to detail and dependable.
• Open to learning and development for future career progression.

Additional Information

• Full-time position.
• Work schedule: 8 hours a day, any 5 days a week in rotational shifts, as per department requirements.
• Flexible to be molded for a suitable role internally as time progresses.
• Location: Building Khaleej Area, Abu Dhabi, United Arab Emirates.
• Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.