Customer Relationship Officer

Role Overview

Customer Relationship Officer at ADIB, located at BR-Al Qusais Branch, Dubai.

Role Purpose

Manage products and service delivery to ensure quality customer service while projecting ADIB's brand image, maintain operational controls, and drive continuous improvement in financial services and operational efficiency.

Key Responsibilities

Deposit Account Management

• Handle deposit account documentation and inquiries.
• Open and close deposit accounts with proper form completion.
• Observe KYC policies and Central Bank instructions.

Finance Account Management

• Handle finance and covered card inquiries.
• Maintain customer files properly.
• Prepare finance applications and obtain necessary approvals.
• Input data into the system with proper form completion.

Sales and Service Delivery

• Sell and cross-sell ADIB products.
• Promote ADIB's image to customers.

Staff Management

• Manage subordinates and coordinate their work.
• Plan staff training and appraisal.

Operational Excellence

• Achieve monthly budget targets and support CRM in preparing budget variance comments.
• Recommend workflow changes and process improvements to the branch manager at least once per year.
• Provide support to CRM in preparing responses to internal audit and ICD comments on financial products and customer services.
• Comply with and perform key operational controls as outlined in ADIB policies and procedures.
• Perform other tasks as specified by management.

Skills & Competencies

• Broad knowledge of ADIB's Retail Banking financial products and services.
• Thorough knowledge of ADIB's Retail Credit and Operational Policies and Procedures.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of local market competitors.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management Information skills.