Customer Relationship Officer (For Future Openings)

Role Overview

Customer Relationship Officer at Emirates Islamic Bank (part of Emirates NBD), based in the UAE. This is a future opening.

Company Overview

Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with presence in 13 countries, serving over 9 million customers. It is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. Emirates NBD provides retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The company is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. Emirates NBD also operates Liv, the lifestyle digital bank, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

To provide consistently excellent service to Priority Banking customers and meet their banking needs. The objective is to improve customer profitability and loyalty to the bank.

Key Responsibilities

Client Satisfaction & Service Quality

• Be accountable for client satisfaction and service quality levels at the branch by ensuring clients' expectations are met consistently.
• Avoid any staff complaints from customers as this affects overall segment performance.
• Take full responsibility and ownership for Priority Banking customer service at the branch.

Operations & Processing

• Validate and track TTs requests, FDs requests and Account Maintenance requests in track BPM.
• Check for completeness of documentation and tracking in track soft while performing Account opening and Credit card applications.
• Liaise with compliance and various other departments for following up and submission of documents or relevant matters.

Case Management & Sales

• Action and Review of CRM cases assigned to Priority Banking Centers.
• Set and track sales account targets.

Qualifications & Experience

• University Degree in Business or Finance.
• 1–2 years of work experience, preferably in a processing, back office, or Customer Services function within the Bank.

Skills & Competencies

• Experience with Finacle.
• Experience with Fin One.
• Proficiency in MS Excel.
• Proficiency in MS Office.

Additional Information

• Flexible work policy; ability to work from home when it suits.
• Competitive rewards, benefits and perks.
• Professional development opportunities to accelerate career growth.