Customer Care Assistant

Role Overview

Customer Care Assistant at Emirates Flight Catering.

Role Purpose

Provide prompt, professional customer support by responding to inquiries, resolving complaints, and maintaining accurate records of all customer interactions to ensure satisfaction and operational compliance.

Key Responsibilities

Customer Engagement

• Respond to incoming calls from customers promptly and professionally.
• Provide information and assistance based on customer inquiries.
• Address customer complaints and resolve issues efficiently.
• Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.

Product & Service Knowledge

• Stay informed about the company's products and services to provide accurate information.

Communication & Coordination

• Notify customers of updates regarding their inquiries or complaints based on interaction from other LC Business Units.
• Work closely with team members and supervisors to meet performance targets.

Record Keeping & Compliance

• Record customer interactions and maintain accurate logs in the database and CRM.
• Update customer information as needed on the central database.
• Follow company policies and procedures for handling calls and customer interactions.
• Maintain confidentiality of customer and company information.

Qualifications & Experience

• High School Diploma (required).
• Minimum of 2 years' experience in customer handling roles.

Skills & Competencies

• Good communication skills – verbal, written and comprehension.
• Patience in listening to customers.
• Computer skills.
• Eye for detail.