CORTEX Operations

Role Overview

TAWANTECH seeks an experienced CORTEX Operations Specialist to support, monitor, and manage CORTEX application operations within a banking environment. The role is responsible for ensuring system availability, operational stability, incident resolution, and effective coordination with technical and business teams.

Role Purpose

To manage day-to-day CORTEX operations in a banking environment, ensure high system availability and performance, resolve production incidents, and coordinate effectively across infrastructure, database, middleware, network, and application teams.

Key Responsibilities

Operations & Monitoring

• Manage and support day-to-day CORTEX operations within the banking environment.
• Monitor CORTEX applications, services, interfaces, and batch processing.
• Perform health checks and ensure high availability and system performance.

Incident & Problem Management

• Troubleshoot production incidents and perform root cause analysis.
• Handle application alerts, failures, and operational issues within agreed SLAs.
• Manage incident, problem, and change requests using ITSM tools.
• Participate in on-call and production support activities when required.

Deployment & Change Management

• Support deployment, release, patching, and production change activities.

Coordination & Stakeholder Management

• Coordinate with infrastructure, database, middleware, network, and application teams.

Reporting & Documentation

• Prepare operational reports, incident analysis, and technical documentation.
• Ensure compliance with banking security policies, operational controls, and audit requirements.

Qualifications & Experience

• Minimum 5 years of experience in CORTEX Operations, Application Support, or Production Support.
• Strong hands-on experience with CORTEX systems and applications.
• Previous experience in banking or financial services is required.
• Strong knowledge of production operations, incident management, and troubleshooting.
• Familiarity with ITIL processes, Incident Management, Problem Management, and Change Management.
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• ITIL certification (preferred).
• Experience supporting mission-critical banking applications and 24/7 production environments (preferred).

Skills & Competencies

• Experience with Linux/Unix, SQL, and databases.
• Proficiency with application monitoring tools.
• Understanding of batch processing, system interfaces, APIs, and application integrations.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to work in a high-availability and critical banking production environment.