Coordinator - Public Area

Role Overview

Coordinator - Public Area at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Amenities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Provide administrative and operational coordination support to the Public Area team, managing daily communications, inventory, maintenance requests, and departmental workflow to ensure seamless resort operations and service delivery.

Key Responsibilities

Administration & Reporting

• Prepare daily reports and relevant information for managers' morning briefings.
• Generate monthly missing item reports and submit to Assistant Manager, Manager, Executive Housekeeper, and Director of Housekeeping – Public Area.
• Log all missing items in public areas reported by Attendants and Supervisors.
• Provide administrative support for Managers and Executive Housekeeper.

Coordination & Communication

• Coordinate with Public Area Supervisors or relevant team members for proper follow-up action and ensure all tasks are completed accordingly.
• Coordinate daily with operational departments on matters including VIP movement, group and event planning, venues operating, and other related matters.
• Ensure seamless communication flow among departments and Supervisors.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.

Operations & Scheduling

• Handle telephone calls, updates, and follow-up logs for requests from attendants.
• Input all leave requests in the system by Public Area Attendants and any other positions under Public Area Department after approval is obtained.
• Handle sick leave calls and inform Supervisor and Assistant Manager respectively.
• Assist Public Area Supervisors to reallocate spaces for Public Area Attendants when required.
• Ensure a detailed and proper shift handover among Coordinators.

Inventory & Asset Management

• Take inventories for all keys movements, ensuring sign-in and sign-out are in order and immediately report to Assistant Manager for any discrepancies.
• Keep control of all work-related devices issued to team members, ensuring all devices are returned at the end of each shift and in good condition.
• Trace on-loan items to guests and follow up on their return.
• Maintain inventory of all office supplies in housekeeping office.

Maintenance & Facilities

• Raise maintenance and all other job order requests for Public Area team members to the relevant departments.
• Perform as areas inspector in monitoring public spaces and constantly update the Assistant Manager or Manager – Public Area.
• Communicate with Ecolab for investigations related to complaints on pests found in public areas.

Workplace Standards & Compliance

• Maintain strict confidentiality on all matters.
• Interact professionally and positively within the department, Wynn Al Marjan Island team members, management, and contractors.
• Adhere to Wynn Al Marjan Island policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per department and Wynn Al Marjan Island's standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Clean and tidy the office and participate in the recycling program and follow a strict discipline to reduce, re-use, and recycle wherever possible.
• Perform duties assigned by the Assistant Manager, Manager, or Executive Housekeeper.

Qualifications & Experience

• Minimum 2 years of administrative experience in the hospitality industry or a luxury hotel environment.
• Previous Public Area experience preferred.
• Experience in a luxury hotel or resort environment preferred.

Skills & Competencies

• Fluent in spoken, written, and reading/comprehension English.
• Proficient in Microsoft Office and general computer systems.
• Working knowledge of Opera and FCS1 preferred.
• Strong communication, interpersonal, organizational, and administrative skills.
• Ability to work in a fast-paced, multicultural environment.

Additional Information

• Flexibility to work a variety of shifts, including weekends and public holidays.
• Attractive salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and incentive programs.
• Other employee benefits available.