Coordinator - Investigations

Role Overview

Coordinator - Investigations at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE. The resort, opening in 2027, will be the first integrated resort in the UAE, featuring 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, beach club, multiple pools, five-star spa, salon, shopping promenade, and celebrations and events center.

Company Overview

Wynn Al Marjan Island will be an integrated resort located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort is set to open in 2027.

Role Purpose

Support the Investigations team by coordinating daily operations, managing communications, processing requests and follow-ups, and maintaining operational intelligence. Serve as a liaison between the Investigations department and other resort operations to ensure seamless case management and information flow.

Key Responsibilities

Operations & Coordination

• Prepare daily reports and relevant information for managers' morning briefings.
• Handle telephone calls, updates, and follow-up logs for requests.
• Coordinate with the Investigations Executive Director or relevant team members for proper follow-up action and ensure all tasks are completed accordingly.
• Coordinate daily with operational departments regarding VIP movement, group and event logistics, venue operations, and related matters.
• Ensure seamless communication flow among departments and Supervisors.

Investigations Support

• Participate in the intelligence collection function of the department.
• Support corporate investigations with research and support tied to active incident investigations.
• Develop and maintain the department's contact network and sources of information.
• Log all missing items in public areas reported by Attendants and Supervisors.

Administrative Management

• Handle sick leave calls and inform the Executive Director and Manager respectively.
• Keep control of all work-related devices issued to team members, ensuring all devices are returned at the end of each shift and in good condition.
• Raise maintenance and all other job order requests for Investigations team members to the relevant departments.
• Clean and tidy the office and participate in the recycling program with strict discipline to reduce, re-use, and recycle wherever possible.

Professional Standards

• Maintain strict confidentiality on all matters.
• Interact professionally and positively within the department, Wynn Al Marjan Island team members, management, and contractors.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to Wynn Al Marjan Island policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per department and Wynn Al Marjan Island standards.

Qualifications & Experience

• Minimum 2 years of administrative experience in the hospitality industry or a luxury hotel environment.
• Previous Investigations experience preferred.
• Experience in a luxury hotel or resort environment preferred.

Skills & Competencies

• Fluent in spoken, written, and reading/comprehension English.
• Proficient in Microsoft Office and general computer systems.
• Strong communication, interpersonal, organizational, and administrative skills.
• Ability to work in a fast-paced, multicultural environment.

Additional Information

• Flexibility to work a variety of shifts, including weekends and public holidays.
• Attractive salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package.
• Incentive programs.
• Other colleague benefits.