Control Room Operator – Autonomous Vehicles

Role Overview

Control Room Operator – Autonomous Vehicles at Burjline Builders. This role monitors the operational status of autonomous vehicles and coordinates appropriate response to incidents, accidents and other operational emergencies.

Role Purpose

Monitor real-time autonomous vehicle operations, identify and respond to incidents and emergencies, and coordinate rapid dispatch and on-site response activities with ground support teams while maintaining clear communication and accurate records throughout.

Key Responsibilities

Monitoring & Situational Awareness

• Monitor the real-time operational status of autonomous vehicles.
• Identify and respond to traffic accidents, emergencies and operational incidents.
• Monitor incident progress through to appropriate resolution or escalation.

Incident Response & Coordination

• Rapidly dispatch emergency work orders to relevant ground support teams.
• Coordinate on-site response activities with operational teams.
• Maintain clear communication with ground teams during incidents.
• Execute map interruption processes in accordance with operational guidelines.

Procedure & Documentation

• Escalate incidents in accordance with established procedures.
• Follow established emergency response and operational procedures at all times.
• Maintain accurate records of incidents, actions and responses.

Qualifications & Experience

• Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.
• Experience within transportation, automotive, logistics or mobility operations would be advantageous.

Skills & Competencies

• Strong situational awareness and decision-making ability.
• Ability to remain calm and focused during incidents or emergencies.
• Excellent communication and coordination skills.
• Strong computer literacy and ability to work with monitoring systems.
• Ability to follow escalation procedures accurately.