Job description
Role Overview
Consultant - Account Services Associate at Emirates NBD, located in the UAE. This role focuses on customer due diligence and compliance, ensuring regulatory and internal standards are met within the ENBD Services - Account Services department.
Company Overview
Emirates NBD is the leading Banking Group in the MENAT region, formed on 19 June 1963 when the National Bank of Dubai (NBD) was established. On 06 March 2007, NBD merged with Emirates Bank International (EBI) to form Emirates NBD, the largest banking group in the region by assets. The shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM) on 16 October 2007. The group delivers enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
Role Purpose
The role exists to perform Customer Due Diligence reviews and ensure customer information remains current, complete, and compliant with UAE regulatory requirements, AML/CFT guidelines, and internal bank policies. The position maintains compliance standards while managing periodic KYC refresh activities and transaction processing within the Business Banking ARC unit.
Key Responsibilities
Due Diligence & Customer Verification
- Perform Customer Due Diligence (CDD) reviews as part of periodic KYC refresh activities.
- Verify customer identification documents, account information, residency status, employment details, and business activities.
- Validate CDD information and ensure records are complete and accurately maintained in the bank's systems.
- Assess customer risk ratings and identify any changes requiring escalation or further due diligence.
Compliance & Quality Assurance
- Review customer account behavior and transaction activity to ensure consistency with the customer's profile.
- Identify missing documentation, discrepancies, or potential compliance concerns and coordinate with relevant stakeholders for resolution.
- Ensure all steps of the remediation cycle are followed and completed with quality, accuracy and in a timely manner as per process turnaround time.
- Maintain a balance between productivity and quality, ensuring efficient case processing without compromising compliance standards.
- Identify the gap of processed transactions based on QA analysis.
Stakeholder Management & Coordination
- Collaborate with Customers, Relationship Managers, Operations, Compliance, and Financial Crime teams to obtain additional information when required.
Case Management & Performance
- Ensure all allocated cases are actioned within timely manners with quality to enable remediation of the case as the main required outcome.
- Ensure all allocated cases to self and Makers are managed on a daily basis and assign to users ensuring the SLA and TAT are met.
- Consistently meet monthly performance metrics related to case completion, accuracy, and timeliness.
- Follow up at various stages if requirements are not met as a vital part of the remediation process.
Issues & Reporting
- Identify and highlight IT issues related to systems and transactions.
Qualifications & Experience
- Minimum bachelor's degree.
- Experience in Periodic Review/Transaction Processing related to HRAR BB ARC unit, with awareness of ENBD/EI Business applications.
- Prior experience in Banking or back-office processing.
- Excellent knowledge of Entity Periodic Review/Transaction Processing policies and procedures.
Skills & Competencies
- Well-versed with systems: PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP.
- Aware of Policy and Procedures related to all activities in Business Banking ARC unit: HRAR Periodic Review, Account Opening, Customer Screening, Standard Due Diligence, e20, CDD, SIGCAP.
- Advanced knowledge of Microsoft Office.
- Excellent written and spoken communication skills.
- Ability to work independently and manage multiple tasks.
- Strong attention to detail and commitment to accuracy.
- Proactive and collaborative approach to working with cross-functional teams.
Additional Information
- Competitive salary package.
- Strong emphasis on work-life balance and wellbeing across the bank.
- World-class Learning and Development platform and career development.
- Generous annual leave entitlement and Private Healthcare.
- Preferential banking facilities for employees.
- Flexible work policy enabling remote work.