Community Manager

Role Overview

Community Manager at Driven Properties, Dubai. This is a senior operational role serving branded residential developments, requiring proven experience in owners association management and premium residential community leadership.

Role Purpose

Operate as the primary liaison between owners association boards, individual unit owners, tenants, and the management company across a branded residential development. Balance regulatory compliance with brand standards, manage community operations with operational precision, and build genuine communities that serve both investor and resident interests within Dubai's regulatory framework.

Key Responsibilities

Stakeholder Liaison & Governance

• Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company, maintaining trusted relationships across all stakeholders
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards

Operations & Community Standards

• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards

Financial Management & Compliance

• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

Dispute Resolution & Issue Management

• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through

Community Engagement & Brand Alignment

• Develop and deliver resident engagement programmes — community events, seasonal activations, owner communications — that reflect the brand identity of the development

Reporting & Performance Management

• Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management

Qualifications & Experience

• Demonstrated experience operating at the intersection of owners association management and branded residential living in Dubai
• Proven track record navigating service charge disputes and managing owner-tenant relationships in premium developments
• Working knowledge of Dubai's OA regulatory framework and its operational implications

Skills & Competencies

• Stakeholder relationship management across board members, owners, tenants, and service providers
• Service charge administration and arrears management
• Meeting planning and governance procedures
• Contractor and vendor management
• Complaint handling and dispute resolution
• Community engagement programme development
• Record-keeping and performance tracking
• Knowledge of branded residential standards and hotel-operator alignment

Additional Information

• Competitive salary, based on experience and market benchmarks
• Employment visa and comprehensive medical insurance coverage
• Company laptop and all necessary tools to perform effectively
• Structured onboarding and training programme to ensure full integration from day one
• A dynamic, growth-oriented work environment within one of Dubai's leading asset management firms
• Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
• Access to Driven's proprietary CRM, systems, and technology stack
• Collaborative, high-performance team culture that values accountability, innovation, and excellence
• Clear opportunities for career progression within a growing asset management platform