Job description
Role Overview
Co-branded Credit Card Manager at Chalhoub Group. This role leads the operational coordination of the Co-Branded Credit Card (CBCC) launch planned for the UAE in 2027, as an extension of the MUSE loyalty program.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group's strategy, including membership in the United Nations Global Compact, signatory status of the Women's Empowerment Principles, and a pledge to reach Net Zero by 2040.
Role Purpose
To own the operational, day-to-day coordination of the CBCC launch in the UAE, with a strong focus on the card's customer value proposition and launch readiness. This is a hands-on delivery and coordination role, not a strategic or P&L-owning one.
Key Responsibilities
Launch Planning & Coordination
- Support the PMP team on the CBCC UAE launch plan and timeline once the partnership is finalized, tracking milestones, dependencies and cross-functional readiness through to go-live.
- Deliver the CBCC launch in the UAE on time and to plan, with a clearly defined customer value proposition aligned with MUSE economics, a smooth and low-disruption go-live, and strong operational coordination across contributing teams.
- Achieve agreed card sales targets.
Customer Value Proposition & Benefits
- Lead the day-to-day development of the CBCC customer value proposition (CVP), including card benefits, rewards mechanics and points integration with MUSE.
Operational Readiness
- Coordinate operational readiness across functions ahead of launch: customer onboarding and application journey, servicing processes, payment operations and MUSE points integration.
Marketing & Activation
- Develop and execute all BTL and activation plans including training in stores for CBCC.
Stakeholder Management
- Act as a single point of contact for retail teams on all training and support related activities.
Qualifications & Experience
- Experience coordinating a product or program launch, ideally in loyalty, cards or financial services.
- Experience in a multi-brand environment, shaping a customer value proposition (CVP), preferred.
- UAE market knowledge, preferred.
Skills & Competencies
- Commercial acumen.
- Strong operational and organizational skills, comfortable driving delivery across teams without formal authority over them.
- Good stakeholder management and communication skills.
Additional Information
- Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts included in competitive benefits package.
- Assessments and interviews should be completed independently and without assistance from generative AI tools.
- Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.